Support

Write to support@tralle.app. We usually reply within two working days.

If something broke, tell us your device, whether you use the app or the web version, and what you did just before it happened.

Common questions

The sign-in code did not arrive

Check your spam or promotions folder. A code is valid for 10 minutes, and you can ask for a new one after a minute. Codes come from an address at tralle.app.

How do I delete my account?

In the app, open Settings, go to Account and choose Delete account. Your cards, decks, history and progress are deleted for good. If you cannot sign in, email us from the address linked to your account.

Can I get a copy of my data?

Yes. Email us from the address linked to your account and we will send you an export.

Is my progress the same on every device?

Yes, when you are signed in to the same account. Without an account, progress stays on one device until you sign in.

A translation or exercise is wrong

Some content is produced automatically and can be wrong. Send us the word or sentence and the languages, and we will look at it.

Privacy

See the Privacy Policy.